Faqs

To return a product, you can easily contact our customer service at info@hudsonrow-newyork.com. Include your name, order number (e.g. #0000) that you received in the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. Once done, you can send the product to us via your preferred carrier.

There is always a 30-day return period. The return period begins on the day you receive the item. However, there are some conditions for returns:

• The return deadline must not have expired;
• The product must be in original packaging with all labels attached;
• The product must not have been used.

We accept payments via Visa and credit card. If you are unsure whether your payment method is accepted, follow the steps on the payment page to see all available options. All transactions are carried out via secure and reliable payment systems and are 100% safe.

That's not the case. Send an email with your full name and email address to info@hudsonrow-newyork.com and we'll help you quickly.

Do you want to cancel your order for any reason? Send an email to info@hudsonrow-newyork.com as soon as possible. Include your name, order number (e.g. #0000) that you received in your confirmation email, and also why you want to cancel your order.